FAQs
& Support
General Questions
What is Rare Candy?
Are your products authenticated?
What payment methods do you support?
Where do I go if I have a question not answered in the FAQ?
Shipping & Returns
How long does it take for my order to ship?
Do you ship internationally?
What is your return/refund policy?
Shop
What is the Shop?
How do Drops work?
How do Preorders work?
How does Making Offers work?
Are offers binding?
Are there any limits on making offers?
I’m interested in consigning items to be sold in the Shop. How do I do that?
Auctions
Where can I view auctions?
What bidding system does Rare Candy use?
What is a bid increment?
What are Rare Candy’s bid increments?
What does it mean to bid on a lot?
How do end times work?
Will other users know that I’m bidding?
Are there any limits to bidding?
Can I cancel a bid?
How do auction payments work?
I’m interested in consigning items to be sold via auction. How do I do that?
Selling
Can I sell my items in the Shop or Auctions?
Community Guidelines
Discrimination
Harassment
Violence
Self Harm
Personal Information
Intimate Content
Child Exploitation
Impersonation & False Representation
Spam
Misinformation
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